Frequently Asked Questions

Top questions

• How do I access my purchased courses? Immediate access with your account email after checkout.

  Log in using the email used at checkout and open the Courses section. If you don’t see access within 2 minutes, refresh or check your email for the enrollment link. Still stuck? Call us at +1 (312) 648-2730 or write [email protected].

• Do you provide certificates of completion? Yes, auto-generated PDFs after final quiz.

  After you pass the final quiz, your certificate appears under “My Certificates”. You can download a signed PDF and share a verification link with employers. Name corrections can be made once per certificate.

• Which payment methods are supported? Cards, Apple Pay, Google Pay, and bank transfer in select regions.

  We accept major credit/debit cards, Apple Pay, Google Pay, and SEPA bank transfers for EU customers. All payments are encrypted. If a payment fails, try another method or contact us; we respond within one business hour.

• Is the platform accessible? WCAG-friendly with keyboard and screen reader support.

  We support keyboard navigation, ARIA labels, captions for videos, and color contrast. If you encounter a barrier, report it via the quick-help modal or email [email protected]. We aim to resolve issues within 7 days.

• Can I learn offline? Yes, with downloadable resources and transcripts.

  You can download PDFs, audio summaries, and transcripts for offline study. Video downloads are available in selected courses. Your progress syncs when you reconnect.

• What is your refund policy? 14-day window if you haven’t completed over 20% of content.

  We offer a 14-day refund if less than 20% of a course is completed. Contact support with your order ID; refunds usually finalize in 5–10 business days depending on bank processing.